Unit Outline

This unit will introduce you to the quality, safety and regulatory systems that govern service delivery, reporting and accreditation. Principles, policies, standards and guidelines will be considered in the context of the worker, the consumer and the organisation. A cycle of continuous quality improvement involving planning, implementation, evaluation and adaptation will be emphasised, including the central role of consumers in these processes. You will also explore the importance of organisational vision and values, and the roles and responsibilities of staff and volunteers in quality systems and practices.

Intended Learning Outcomes

As per the Assessment and Results Policy 1.3, your results will reflect your achievement against specified learning outcomes.

On completion of this unit, you will be able to:


1	Evaluate quality improvement principles and processes and explain how quality, safety, standards and outcomes are measured and reported in practice
2	Reflect upon and describe the role of professionals, consumers and organisations in continuous quality improvement
3	Communicate quality improvement solutions for practice-based issues and risks

Alterations as a result of student feedback

To be determined.

How will I be Assessed?

For more detailed assessment information please see MyLO.

Assessment schedule


ASSESSMENT TASK #	ASSESSMENT TASK NAME	DATE DUE	WEIGHT	LINKS TO INTENDED LEARNING OUTCOMES
Assessment Task 1:	Quality and Safety Analysis	Week 5	25 %	LO1, LO2, LO3
Assessment Task 2:	Review of Standards and Accreditation	Week 10	40 %	LO1, LO2, LO3
Assessment Task 3:	Quality Improvement Case Study	Week 14	35 %	LO1, LO2, LO3

Assessment details

Assessment Task 1: Quality and Safety Analysis

Task Description:

This task requires you to draw from a range of learning activities and resources relating to quality and safety in health and community services. This will involve undertaking a quality and safety assessment (audit) of a chosen environment or context.

You will then analyse your learnings from this audit and propose ideas for improvement, informed by the principles of quality and safety.

A dedicated Assessment Task 1 Information Page and will be provided in MyLO.

Task Length:

600 words

Due Date:

Week 5

Weight:

25 %

CRITERION #

CRITERION

MEASURES INTENDED

LEARNING OUTCOME(S)


1	Conduct and critically analyse the findings of a quality and safety audit based on key principles of quality improvement	LO1
2	Use quality and safety principles and processes to propose improvements for identified issues or risks	LO3
3	Describe the role of professionals, consumers, and/or organisations in these proposed improvements	LO2

Assessment Task 2: Review of Standards and Accreditation

Task Description:

This assessment task will consider quality improvement for a virtual community service (Yewsee Community Services).

There are 2 parts to this Assessment:

Part 1 requires you to respond to a series of questions regarding quality improvement for the community service. Based on scenarios provided, you will consider the client, the worker, and the organisation to inform your answers.

Part 2 requires you to analyse a case study through the lens of health and community service Standards. You will review principles, practices, and examples from health and community services to make recommendations about the evidence required to demonstrate these Standards.

The task will culminate in a written report (Template) based on instructions provided via a dedicated Assessment Task 2 page in MyLO.

Task Length:

750 words

Due Date:

Week 10

Weight:

40 %

CRITERION #

CRITERION

MEASURES INTENDED

LEARNING OUTCOME(S)


1	Evaluate quality systems and standards from the perspective of the client, worker, and organisation	LO2
2	Develop consumer-centred and evidence-informed recommendations for quality improvement and accreditation	LO1
3	Communicate recommendations in the context of the designated case study	LO3

Assessment Task 3: Quality Improvement Case Study

Task Description:

This assessment task will conclude our consideration of quality and safety at Yewsee Community Services.

Drawing upon your knowledge of quality and safety principles and processes, you will analyse a selected case study, identify any risks, and propose quality improvement and risk management responses.

You will present your analysis and responses as a recorded presentation.

Further guidelines will be provided on a dedicated Assessment Task 3 Page in MyLO.

Task Length:

10-minute Presentation

Due Date:

Week 14

Weight:

35 %

CRITERION #

CRITERION

MEASURES INTENDED

LEARNING OUTCOME(S)


1	Identify and analyse quality and safety issues and risks	LO1
2	Explain the impact of quality and safety factors on key stakeholders (consumers, workers and organisations)	LO2
3	Apply knowledge of CQI frameworks to develop and communicate evidence-informed risk management and quality improvement responses (solutions)	LO1, LO3
4	Communicate in a clear and professional manner	LO3

How your final result is determined

To pass this unit, you need to demonstrate your attainment of each of the Intended Learning Outcomes, achieve a final unit grade of 50% or greater, and pass any hurdle tasks.

Academic progress review

The results for this unit may be included in a review of your academic progress. For information about progress reviews and what they mean for all students, see Academic Progress Review in the Student Portal.

Submission of assignments

Where practicable, assignments should be submitted to an assignment submission folder in MYLO. You must submit assignments by the due date or receive a penalty (unless an extension of time has been approved by the Unit Coordinator). Students submitting any assignment in hard copy, or because of a practicum finalisation, must attach a student cover sheet and signed declaration for the submission to be accepted for marking.

Academic integrity

Academic integrity is about acting responsibly, honestly, ethically, and collegially when using, producing, and communicating information with other students and staff members.

In written work, you must correctly reference the work of others to maintain academic integrity. To find out the referencing style for this unit, see the assessment information in the MyLO site, or contact your teaching staff. For more detail about Academic Integrity, see Important Guidelines & Support.

Requests for extensions

If you are unable to submit an assessment task by the due date, you should apply for an extension.

A request for an extension should first be discussed with your Unit Coordinator or teaching support team where possible. A request for an extension must be submitted by the assessment due date, except where you can provide evidence it was not possible to do so. Typically, an application for an extension will be supported by documentary evidence: however, where it is not possible for you to provide evidence please contact your Unit Coordinator.

The Unit Coordinator must notify you of the outcome of an extension request within 3 working days of receiving the request.

Late penalties

Assignments submitted after the deadline will receive a late penalty of 5% of the original available mark for each calendar day (or part day) that the assignment is late. Late submissions will not be accepted more than 10 calendar days after the due date, or after assignments have been returned to other students on a scheduled date, whichever occurs first. Further information on Late Penalties can be found on the Assessments and Results Procedure.