In this unit, higher level workplace managers/supervisors will develop higher order decision making skills and capabilities required of critical incident response operational leadership in increasingly complex social, cultural, and economic environments. This is because critical incidents are often dynamic and require operational commanders to adapt responses as incidents unfold over time, simultaneously focusing on response and recovery, and to do this within the multifarious, diverse constraints of relevant legislation, policies, and best practice. Students will practice strategic decision making around managing response to, and ongoing recovery of, critical incidents because they are responsible for commanding these responses for their organisations. Importantly, they will also develop intrapersonal skills by critically analysing and reflecting upon their own, and others’, critical incident response practices to ensure they role model ethical leadership in their own critical incident response and recovery. They will employ interpersonal skills in their collaborations with other government and community stakeholders to build resilient communities and respond appropriately when required through command, control, and coordination principles. Students will develop these interpersonal and intrapersonal skills in collaborative, ethical ways to synthesise their performance and the issues facing critical incident response leaders today.