Unit Outline

Students completing this unit will have acquired knowledge of existing health service models, the internal and external factors that influence the delivery of quality services, and the best-practice models for quality service design.

Intended Learning Outcomes

As per the Assessment and Results Policy 1.3, your results will reflect your achievement against specified learning outcomes.

On completion of this unit, you will be able to:


1.	Identify and discuss a range of pressures necessitating health service quality improvement, including political, economic, social and technological factors.
2.	Identify and critically assess relevant evidence to communicate improvement opportunities to health services practitioners and other audiences.
3.	Integrate and apply theoretical frameworks to support comprehensive assessments of factors likely to support or hinder service quality improvement in a wide range of health services settings.

Alterations as a result of student feedback

No alterations have been made as a result of student feedback.

How will I be Assessed?

For more detailed assessment information please see MyLO.

Assessment schedule


ASSESSMENT TASK #	ASSESSMENT TASK NAME	DATE DUE	WEIGHT	LINKS TO INTENDED LEARNING OUTCOMES
Assessment Task 1:	Online Quiz	Week 4	25 %	LO1, LO3
Assessment Task 2:	Research Report and Infographic	Week 7	45 %	LO1, LO2, LO3
Assessment Task 3:	Online Discussion and Activities	Week 12	30 %	LO1, LO2, LO3

Assessment details

Assessment Task 1: Online Quiz

Task Description:

This assessment task is an online quiz on the material covered in the first four weeks.
This quiz will include Multiple choice questions and short answer questions. You must answer the short answer questions in your own words.
Please ensure you allocate one uninterrupted hour to complete the quiz.

Task Length:

One hour

Due Date:

Week 4

Weight:

25 %

CRITERION #

CRITERION

MEASURES INTENDED

LEARNING OUTCOME(S)


1	Further details and assessment criteria will be available on MyLO.	LO1, LO3

Assessment Task 2: Research Report and Infographic

Task Description:

Part One:
This assessment task provides you with the opportunity to choose one (1) of the ten National Safety and Quality Health Service (NSQHS) standards developed by the Australian Commission on Safety and Quality in Health care and produce a research report defining the problem using more than one perspective (macro, meso and micro perspectives wherever possible) and including political, social, economic, legal and other perspectives as appropriate.

Part Two: Information graphic
This part of the assessment requires you to develop an infographic (Poster) related to the Report developed in Part One.

Task Length:

2000 words plus Infographic

Due Date:

Week 7

Weight:

45 %

CRITERION #

CRITERION

MEASURES INTENDED

LEARNING OUTCOME(S)


1	Part One - Constructs a coherent, well- structured report clearly identifying the problem, scope of the project and processes to be improved.	LO1, LO2, LO3
2	Part One - Clarifies stakeholders’ needs and PEST influences	LO1, LO2, LO3
3	Part One - Identifies performance information and compares this to the desired level of performance in the NSQHC Service Standards.	LO1, LO2, LO3
4	Part One - Analyses data using at least two perspectives (macro, meso or micro).	LO1, LO2, LO3
5	Part One - Communicate clearly and succinctly using the current APA Style.	LO1, LO2, LO3
6	Part Two - Constructs a visually appealing Infographic using the guidelines supplied in MyLO	LO1, LO2, LO3
7	Part Two - The Infographic captures key elements that are meaningful, relevant and accurately represent the data summarised from own research report used in the research report in Part One.	LO1, LO2, LO3
8	Part Two - References appropriately in the Infographic.	LO1, LO2, LO3

Assessment Task 3: Online Discussion and Activities

Task Description:

This assessment allows students to apply concepts learnt during the semester by developing posts and analysing, critically reflecting and evaluating responses from other students. Students will be able to apply the concepts learnt to their own professional environment and experience.

Part 1: Online Engagement
Contribute (post and respond) in the discussion space to the Activities described in Weeks 2, 7, 9 and 10.

Part 2: Summary Commentary
You are required to identify your single best contribution to the postings, plus your single best response to another’s posting (from the discussions and response posts).

Task Length:

Part 1:250 words each post and response; Part 2: 1000 words

Due Date:

Week 12

Weight:

30 %

CRITERION #

CRITERION

MEASURES INTENDED

LEARNING OUTCOME(S)


1	Completes all activities in the weeks identified in the directions for the assessment.	LO1, LO2, LO3
2	Contribution to the activities indicates deep engagement with unit content and academic literature.	LO1, LO2, LO3
3	Application of critical reflection to your learning.	LO1, LO2, LO3

How your final result is determined

To pass this unit, you need to demonstrate your attainment of each of the Intended Learning Outcomes, achieve a final unit grade of 50% or greater, and pass any hurdle tasks.

Submission of assignments

Where practicable, assignments should be submitted to an assignment submission folder in MYLO. You must submit assignments by the due date or receive a penalty (unless an extension of time has been approved by the Unit Coordinator). Students submitting any assignment in hard copy, or because of a practicum finalisation, must attach a student cover sheet and signed declaration for the submission to be accepted for marking.

Requests for extensions

If you are unable to submit an assessment task by the due date, you should apply for an extension.

A request for an extension should first be discussed with your Unit Coordinator or teaching support team where possible. A request for an extension must be submitted by the assessment due date, except where you can provide evidence it was not possible to do so. Typically, an application for an extension will be supported by documentary evidence: however, where it is not possible for you to provide evidence please contact your Unit Coordinator.

The Unit Coordinator must notify you of the outcome of an extension request within 3 working days of receiving the request.

Late penalties

Assignments submitted after the deadline will receive a late penalty of 5% of the original available mark for each calendar day (or part day) that the assignment is late. Late submissions will not be accepted more than 10 calendar days after the due date, or after assignments have been returned to other students on a scheduled date, whichever occurs first. Further information on Late Penalties can be found on the Assessments and Results Procedure.

Review of results and appeals

You are entitled to ask for a review of the marking and grading of your assessment task if there is an irregularity in the marking standards or an error in the process for determining the outcome of an assessment. Details on how to request a review of a mark for an assignment are outlined in the Review and Appeal of Academic Decisions Procedure.