Unit Outline

This unit equips students to apply an advanced body of knowledge relating to quality service management to design, implement and evaluate workplace change leading to a strengthened quality culture.

Intended Learning Outcomes

As per the Assessment and Results Policy 1.3, your results will reflect your achievement against specified learning outcomes.

On completion of this unit, you will be able to:


1.	Critically analyse and apply leadership frameworks on an organisation’s improvement implementation
2.	Analyse and identify factors that support or prevent the achievement of quality improvement programs’ intended results
3.	Appraise and apply models and frameworks to introduce change effectively to an organisation and support communication concerning quality improvement
4.	Critically analyse the utility of relevant continuous improvement models and methods to support the evolution of service quality and waste minimization within your organisation

Requisites


REQUISITE TYPE	REQUISITES
Pre-requisite	CNA421 Developing and implementing 'Quality' Policy

Alterations as a result of student feedback

This course and this unit are to be discontinued: hence, no alteration has been made since the last iteration.

How will I be Assessed?

For more detailed assessment information please see MyLO.

Assessment schedule


ASSESSMENT TASK #	ASSESSMENT TASK NAME	DATE DUE	WEIGHT	LINKS TO INTENDED LEARNING OUTCOMES
Assessment Task 1:	Online posts and single page Sustainability Improvement Project Charter	Week 7	20 %	LO1, LO2, LO3, LO4
Assessment Task 2:	Planning package for the sustainability improvement project.	Week 11	50 %	LO1, LO2, LO3, LO4
Assessment Task 3:	Change Management Plan and proposal to introduce CI within your organisation.	Week 13	30 %	LO1, LO2, LO3, LO4

Assessment details

Assessment Task 1: Online posts and single page Sustainability Improvement Project Charter

Task Description:

Online posts and single page Sustainability Improvement Project Charter –
Task 1 Online posts:
On-line discussion board posts. Project charter emailed to unit coordinator for approval before the end of week 4.

Task 2 Project Charter:
While a range of formats exists for project charters, a one-page charter is preferred.
.
Email to your Unit Coordinator for review and approval by the end of week 4.

Task Length:

1,000 words plus Project Charter

Due Date:

Week 7

Weight:

20 %

CRITERION #

CRITERION

MEASURES INTENDED

LEARNING OUTCOME(S)


1	You are asked to identify potential causes of quality improvement failure (especially failure for improvement to persist) in a project in your workplace.	LO1, LO2, LO3, LO4
2	Post a list of extrinsic and intrinsic motivations factors evident in your workplace.	LO1, LO2, LO3, LO4
3	Identify the dominant management style within your organisation/department.	LO1, LO2, LO3, LO4
4	Identify and list some manual-work and knowledge-work components of your job.	LO1, LO2, LO3, LO4
5	Writes in an appropriate academic style throughout the discussion with accurate APA referencing. Utilises correct English conventions (spelling, grammar and punctuation).	LO1, LO2, LO3, LO4
6	Presents a one-page Project Charter, in a recognisable format that is well constructed and justified.	LO1, LO2, LO3, LO4
7	Presents the work in an appropriate technical manner, with clear grammar and technical writing.	LO1, LO2, LO3, LO4

Assessment Task 2: Planning package for the sustainability improvement project.

Task Description:

A PowerPoint presentation with graphs and tables.

Task Length:

3,000 words (equivalent) delivered as 9-15 PowerPoint slides

Due Date:

Week 11

Weight:

50 %

CRITERION #

CRITERION

MEASURES INTENDED

LEARNING OUTCOME(S)


1	Shows opportunities for improvement that will achieve an improvement in a process.	LO1, LO2, LO3, LO4
2	Prepares a set of project planning documents to support achievement of the goal agreed upon in the project charter.	LO1, LO2, LO3, LO4
3	Presents the work in an appropriate technical manner, with clear grammar and technical writing.	LO1, LO2, LO3, LO4
4	Shows deep knowledge of a specific quality improvement topic in the sustainability domain.	LO1, LO2, LO3, LO4
5	Identifies and prioritises opportunities to improve the sustainability of a health service process.	LO1, LO2, LO3, LO4
6	Provides realistic recommendations, timelines and resource lists to address improvement opportunities.	LO1, LO2, LO3, LO4
7	Provides project documentation that will allow effective management of your project and comply with recommended governance practice.	LO1, LO2, LO3, LO4
8	Presents the work in an appropriate technical manner, with clear grammar and technical writing.'	LO1, LO2, LO3, LO4

Assessment Task 3: Change Management Plan and proposal to introduce CI within your organisation.

Task Description:

This assessment provides you with opportunities to demonstrate continuous improvement program knowledge and skills. This will be demonstrated by submission of two documents (a Change Management Plan and a Proposal).

Task Length:

2,000 words in total (equivalent)

Due Date:

Week 13

Weight:

30 %

CRITERION #

CRITERION

MEASURES INTENDED

LEARNING OUTCOME(S)


1	Shows knowledge and application of a change management approach.	LO1, LO2, LO3, LO4
2	190 Shows knowledge and application of a change management approach.	LO1, LO2, LO3, LO4
3	Presents the work in an appropriate technical manner, with clear grammar and technical writing.	LO1, LO2, LO3, LO4
4	Demonstrates theoretical and practical knowledge about continuous improvement (CI) frameworks and makes realistic recommendations suitable for your work environment.	LO1, LO2, LO3, LO4
5	Shows knowledge of application and communication of CI program implementation planning in the workplace.	LO1, LO2, LO3, LO4
6	230 Presents the work in an appropriate technical manner, with clear grammar and technical writing.	LO1, LO2, LO3, LO4

How your final result is determined

To pass this unit, you need to demonstrate your attainment of each of the Intended Learning Outcomes and achieve a final unit grade of 50% or greater.

Submission of assignments

Where practicable, assignments should be submitted to an assignment submission folder in MYLO. You must submit assignments by the due date or receive a penalty (unless an extension of time has been approved by the Unit Coordinator). Students submitting any assignment in hard copy, or because of a practicum finalisation, must attach a student cover sheet and signed declaration for the submission to be accepted for marking.

Academic integrity

Academic integrity is about acting responsibly, honestly, ethically, and collegially when using, producing, and communicating information with other students and staff members.

In written work, you must correctly reference the work of others to maintain academic integrity. To find out the referencing style for this unit, see the assessment information in the MyLO site, or contact your teaching staff. For more detail about Academic Integrity, see Important Guidelines & Support.

Requests for extensions

If you are unable to submit an assessment task by the due date, you should apply for an extension.

A request for an extension should first be discussed with your Unit Coordinator or teaching support team where possible. A request for an extension must be submitted by the assessment due date, except where you can provide evidence it was not possible to do so. Typically, an application for an extension will be supported by documentary evidence: however, where it is not possible for you to provide evidence please contact your Unit Coordinator.

The Unit Coordinator must notify you of the outcome of an extension request within 3 working days of receiving the request.

Late penalties

Assignments submitted after the deadline will receive a late penalty of 5% of the original available mark for each calendar day (or part day) that the assignment is late. Late submissions will not be accepted more than 10 calendar days after the due date, or after assignments have been returned to other students on a scheduled date, whichever occurs first. Further information on Late Penalties can be found on the Assessments and Results Procedure.

Review of results and appeals

You are entitled to ask for a review of the marking and grading of your assessment task if there is an irregularity in the marking standards or an error in the process for determining the outcome of an assessment. Details on how to request a review of a mark for an assignment are outlined in the Review and Appeal of Academic Decisions Procedure.