Unit Outline

Students completing this unit will have acquired knowledge about monitoring and measuring performance within a quality framework and apply knowledge of monitoring and measuring the quality of performance in complex simulated work environments.

Intended Learning Outcomes

As per the Assessment and Results Policy 1.3, your results will reflect your achievement against specified learning outcomes.

On completion of this unit, you will be able to:


1.	Critically review quality and safety issues and frameworks to measure and monitor health services performance.
2.	Apply evidence-based methods to make judgements about systems performance and quality and safety issues.
3.	Examine relevant methods to collect and analyse data and communicate improvement opportunities to key stakeholders.
4.	Integrate and apply theoretical frameworks that support knowledge creation and the quantification of system performance.

Alterations as a result of student feedback

As part of our quality assurance activities, the following changes to this unit have been made for this 2024 iteration. Unit Intended Learning Outcomes, assessment tasks and content have been revised, updated and redeveloped following robust quality improvement processes.

How will I be Assessed?

For more detailed assessment information please see MyLO.

Assessment schedule


ASSESSMENT TASK #	ASSESSMENT TASK NAME	DATE DUE	WEIGHT	LINKS TO INTENDED LEARNING OUTCOMES
Assessment Task 1:	Quiz	Week 5	10 %	LO1, LO3
Assessment Task 2:	Root Cause Analysis Report	Week 7	45 %	LO1, LO2, LO3, LO4
Assessment Task 3:	Improvement Plan	Week 13	45 %	LO1, LO2, LO3, LO4

Assessment details

Assessment Task 1: Quiz

Task Description:

This assessment task requires you to complete a multiple choice quiz and short answer questions in MyLO.

Task Length:

To complete in 60 minutes.

Due Date:

Week 5

Weight:

10 %

CRITERION #

CRITERION

MEASURES INTENDED

LEARNING OUTCOME(S)


1	Links to unit’s intended learning outcomes.	LO1, LO3

Assessment Task 2: Root Cause Analysis Report

Task Description:

This assessment requires you to complete a Root Cause Analysis to identify and describe a quality and safety issue. This report will be the basis for your improvement plan grounded on accurate and pertinent measurements.

This report needs to outline the problem, symptoms, stakeholders, current process and procedures and potential solutions.

Task Length:

2000 words

Due Date:

Week 7

Weight:

45 %

CRITERION #

CRITERION

MEASURES INTENDED

LEARNING OUTCOME(S)


1	Collect data using multiple methods that identifies the root cause of a quality and safety issue.	LO2, LO3
2	Analyse quality and safety issue and present the relevant data.	LO1, LO2, LO3
3	Justify the appropriate framework used to measure the process.	LO4
4	Write clearly in an appropriate academic style throughout the report with accurate APA 7 referencing utilising correct English conventions (spelling, grammar and punctuation).	LO3

Assessment Task 3: Improvement Plan

Task Description:

This assessment task is an improvement plan submitted in a report format. This assessment is aimed at developing a theoretical understanding of, and practical ability to plan quality improvements based on your root cause analysis.

Task Length:

2000 words

Due Date:

Week 13

Weight:

45 %

CRITERION #

CRITERION

MEASURES INTENDED

LEARNING OUTCOME(S)


1	Construct a report that identifies the scope of the problem, and issues to be improved from multiple points of view.	LO3
2	Select and apply quality and safety tools to involve stakeholders in the design of solutions that address the root causes of issues identified during the root cause analysis exercise.	LO1, LO2, LO3
3	Propose solutions that have a clear rationale, measurable benefits, and are suited for your work context.	LO2, LO3, LO4
4	Communicate the solutions you are proposing, why and how they will work to your stakeholders.	LO1, LO3
5	Describe the implementation plan of your solutions including timelines, required permissions, communication, reporting and two-way feedback.	LO1, LO3, LO4

How your final result is determined

To pass this unit, you need to demonstrate your attainment of each of the Intended Learning Outcomes and achieve a final unit grade of 50% or greater.

Submission of assignments

Where practicable, assignments should be submitted to an assignment submission folder in MYLO. You must submit assignments by the due date or receive a penalty (unless an extension of time has been approved by the Unit Coordinator). Students submitting any assignment in hard copy, or because of a practicum finalisation, must attach a student cover sheet and signed declaration for the submission to be accepted for marking.

Academic integrity

Academic integrity is about acting responsibly, honestly, ethically, and collegially when using, producing, and communicating information with other students and staff members.

In written work, you must correctly reference the work of others to maintain academic integrity. To find out the referencing style for this unit, see the assessment information in the MyLO site, or contact your teaching staff. For more detail about Academic Integrity, see Important Guidelines & Support.

Requests for extensions

If you are unable to submit an assessment task by the due date, you should apply for an extension.

A request for an extension should first be discussed with your Unit Coordinator or teaching support team where possible. A request for an extension must be submitted by the assessment due date, except where you can provide evidence it was not possible to do so. Typically, an application for an extension will be supported by documentary evidence: however, where it is not possible for you to provide evidence please contact your Unit Coordinator.

The Unit Coordinator must notify you of the outcome of an extension request within 3 working days of receiving the request.

Late penalties

Assignments submitted after the deadline will receive a late penalty of 5% of the original available mark for each calendar day (or part day) that the assignment is late. Late submissions will not be accepted more than 10 calendar days after the due date, or after assignments have been returned to other students on a scheduled date, whichever occurs first. Further information on Late Penalties can be found on the Assessments and Results Procedure.

Review of results and appeals

You are entitled to ask for a review of the marking and grading of your assessment task if there is an irregularity in the marking standards or an error in the process for determining the outcome of an assessment. Details on how to request a review of a mark for an assignment are outlined in the Review and Appeal of Academic Decisions Procedure.