Unit Outline

Students completing this unit will acquire advanced problem-solving and analytical skills for the ‘diagnosis’ of service delivery blockages, quality and safety issues, and system inefficiencies. The unit draws upon a solid theoretical and empirical basis and introduces students to a range of best practice healthcare redesign models and tools for use within primary, secondary, and tertiary healthcare contexts. This unit is a prerequisite for CAM510 Healthcare Redesign Solutions and Implementation. Students are expected to undertake a small workplace-based, or simulated, healthcare redesign project in their as part of CAM509 and CAM510, with assessments tied to key project milestones. This (work integrated) learning approach provides students with the opportunity to improve patient care using evidence-based strategies while working towards an academic qualification.

Intended Learning Outcomes

As per the Assessment and Results Policy 1.3, your results will reflect your achievement against specified learning outcomes.

On completion of this unit, you will be able to:


1.	Compare healthcare redesign theories, frameworks, and concepts to justify their use in improving a local process.
2.	Select and apply a range of tools and techniques to define, measure and analyse local health service issues and problems.
3.	Analyse and synthesise evidence and information to understand a local problem and how it affects patients, staff and organisation.
4.	Develop and employ strategies for involving collective engagement in healthcare redesign to understand a local process.
5.	Use various methods to communicate evidence, system information and process information relevant to healthcare redesign.

Requisites


REQUISITE TYPE	REQUISITES
Concurrent Pre-requisite	CAM554

Alterations as a result of student feedback

There is a commitment to continuous improvement of all learning materials. Feedback from students is encouraged. As a result of student feedback, new readings have been included to reflect the diversity of student experience in the unit and to ensure content remains current. Drop in webinars for general advice and feedback have also been included on a trial basis.

How will I be Assessed?

For more detailed assessment information please see MyLO.

Assessment schedule


ASSESSMENT TASK #	ASSESSMENT TASK NAME	DATE DUE	WEIGHT	LINKS TO INTENDED LEARNING OUTCOMES
Assessment Task 1:	Diagnostics A3 poster, issues log and project documentation (ACI-NSW Cohort only)	See the MyLO site for the due date	0 %	LO1, LO2, LO3, LO4, LO5
Assessment Task 2:	Online quiz x 4	Week 4	10 %	LO1, LO2, LO3, LO4
Assessment Task 3:	Project pitch presentation	Week 5	10 %	LO1, LO2, LO3, LO5
Assessment Task 4:	Project plan and diagnostics schedule	Week 8	40 %	LO1, LO2, LO3, LO4, LO5
Assessment Task 5:	Interim diagnostics presentation	Week 13	40 %	LO2, LO3, LO4, LO5

Assessment details

Assessment Task 1: Diagnostics A3 poster, issues log and project documentation (ACI-NSW Cohort only)

Task Description:

This assessment task is to be completed by ACI-NSW Special programs students only and is the sole assessment piece for this cohort. This assessment task fulfills the unit requirements for students undertaking CAM509 in partnership with the Agency for Clinical Innovation at NSW Health. There are three components of this assessment:

Diagnostics poster
The A3 poster’s purpose is to clearly convey the purpose of your project, the findings from your diagnostics phase, and your case for change. There should be clear, logical linkages between your project goal, the evidence and data presented, the identified root causes and key issues, and your case for change. Please use the templates and guidelines provided to complete your A3.

Issues log
The issues log should contain all the issues identified throughout the diagnostics phase. Please include a source (i.e., through which tool or activity they were identified), issue title, issue description and organise them into categories.

Project documentation
You will also need to submit your supporting project documentation including your communication plan, risks and issues register and Gantt chart. The project documentation should demonstrate detailed planning for the diagnostics phase and forward planning for the upcoming solutions phase. Please use the templates provided.

Contributes 100% of Total Mark.

Task Length:

Double A3 poster, issues log: Excel workbook, project documentation: Excel workbook using provided templates.

Due Date:

See the MyLO site for the due date

Weight:

0 %

CRITERION #

CRITERION

MEASURES INTENDED

LEARNING OUTCOME(S)


1	Select and apply diagnostic tools and activities to build a shared, unbiased understanding of the problem.	LO1, LO2, LO4
2	Analyse and present diagnostic data from different perspectives to describe the problem and key issues.	LO3, LO5
3	Combine and interpret diagnostic findings to build a case for change, and link key issues with their root causes, impact, and project objectives.	LO3
4	Demonstrate sound project management practice.	LO1, LO4
5	Communicate effectively with your target audience.	LO5

Assessment Task 2: Online quiz x 4

Task Description:

There are four online quizzes in this unit. Each quiz consists of five multiple choice questions which cover the unit content. You will be able to access the quizzes at least seven days before the due date.

Quiz 1 – problem definition and scoping (week 4)
Quiz 2 – project management (week 6)
Quiz 3 – activities and tools used in the diagnostics phase (week 9)
Quiz 4 – data analysis, presentation and interpretation (week 12)

Task Length:

30 minutes each quiz

Due Date:

Week 4

Weight:

10 %

CRITERION #

CRITERION

MEASURES INTENDED

LEARNING OUTCOME(S)


1	Analyse evidence and information, and apply knowledge of healthcare redesign theories, frameworks and concepts to correctly answer multiple choice questions.	LO1, LO2, LO3, LO4

Assessment Task 3: Project pitch presentation

Task Description:

This assessment consists of two presentations, the first of which is a project pitch (10%). This presentation is an “elevator pitch” of your healthcare redesign project to a potential sponsor. The aim of your presentation is to “sell” your project to a potential sponsor. The content should be short and snappy and convincingly convey the reason why your project is important and what it aims to achieve. You should also identify how your project aligns with organisational priorities. The presentation should be a narrated PowerPoint slide show and must include problem statement, brief background including healthcare redesign approach/theory/s, preliminary root cause analysis, aim and scope of the project. Feedback from this assessment will help clarify the scope and aims of your healthcare redesign project. The presentation should be 3 to 5 minutes long.

Task Length:

3 - 5 minutes

Due Date:

Week 5

Weight:

10 %

CRITERION #

CRITERION

MEASURES INTENDED

LEARNING OUTCOME(S)


1	Identify a health service issue that is within your sphere of influence.	LO2
2	Explain why the problem is important to patients, staff and the organisation.	LO3
3	Describe which clinical redesign approach/theory/s you will use and why it will work.	LO1
4	Communicate effectively with your target audience.	LO5

Assessment Task 4: Project plan and diagnostics schedule

Task Description:

You are required to submit a plan for your intended health service improvement project. You can use an organisational template, but we recommend the template provided in MyLO as it contains the required sections. The following must be addressed: problem statement, scope, background, project aims and goals, governance structure, project roles and responsibilities, stakeholder analysis and communication plan, risks and issues, and project timeline. In the background section you are expected to discuss which healthcare redesign approach/theory/s you will use and why and include relevant supporting data and literature as appropriate to illustrate the significance of the problem.

Your project plan will also include a diagnostics schedule. Aim to include diagnostic tools and activities that will allow you to capture the voice of the organisation, staff, and patients, (as appropriate), identify root causes, and collect all baseline data. Activities in your schedule should provide opportunities to involve stakeholders in the diagnostics phase. The schedule should be realistic and selected tools relevant to your health service problem.

Feedback from this assignment will help you to improve your project management skills, the plan for your diagnostics and strengthen the justification for your project.

Task Length:

2000 words

Due Date:

Week 8

Weight:

40 %

CRITERION #

CRITERION

MEASURES INTENDED

LEARNING OUTCOME(S)


1	Define a local redesign problem, your project scope and provide relevant background.	LO3
2	Identify and justify the clinical redesign and change management theory/approach/s you will use during your project.	LO1
3	Design project governance structures, and develop communication plan, risk register and Gantt chart.	LO4
4	Select diagnostic tools and activities to analyse and measure your redesign problem and develop a schedule of key diagnostic activities.	LO2
5	Communicate what your project aims to achieve, within what timeframe and resources, and how.	LO5

Assessment Task 5: Interim diagnostics presentation

Task Description:

In this presentation you will present the interim findings from your diagnostics phase (including the tools you have used) and emerging themes. You are expected to provide a brief overview of your project including SMART goals and evidence that you have (or will) captured the voice of patients, staff, and your organisation (as appropriate), and how you have involved stakeholders. You are also required to identify any data you are yet to collect, any diagnostic deficits and potential sources of bias in your diagnostic phase to date, and how you will address these. The presentation should be a narrated PowerPoint presentation, 15 to 20 minutes long and pitched at your line manager or project sponsor. Feedback from this assessment will help refine your case for change and provide ideas for filling any deficits in your diagnostics phase.

Task Length:

15 - 20 minutes

Due Date:

Week 13

Weight:

40 %

CRITERION #

CRITERION

MEASURES INTENDED

LEARNING OUTCOME(S)


1	Apply diagnostic tools and activities to analyse your problem and involve stakeholders.	LO2, LO4
2	Analyse and synthesise diagnostic data to identify emerging themes and the underlying causes of your problem.	LO3
3	Identify deficits in your diagnostics to date and propose how you will address these.	LO2, LO3
4	Present and communicate evidence clearly, logically and succinctly to your audience.	LO5

How your final result is determined

To pass this unit, you need to demonstrate your attainment of each of the Intended Learning Outcomes, achieve a final unit grade of 50% or greater.

Submission of assignments

Where practicable, assignments should be submitted to an assignment submission folder in MYLO. You must submit assignments by the due date or receive a penalty (unless an extension of time has been approved by the Unit Coordinator). Students submitting any assignment in hard copy, or because of a practicum finalisation, must attach a student cover sheet and signed declaration for the submission to be accepted for marking.

Requests for extensions

If you are unable to submit an assessment task by the due date, you should apply for an extension.

A request for an extension should first be discussed with your Unit Coordinator or teaching support team where possible. A request for an extension must be submitted by the assessment due date, except where you can provide evidence it was not possible to do so. Typically, an application for an extension will be supported by documentary evidence: however, where it is not possible for you to provide evidence please contact your Unit Coordinator.

The Unit Coordinator must notify you of the outcome of an extension request within 3 working days of receiving the request.

Late penalties

Assignments submitted after the deadline will receive a late penalty of 5% of the original available mark for each calendar day (or part day) that the assignment is late. Late submissions will not be accepted more than 10 calendar days after the due date, or after assignments have been returned to other students on a scheduled date, whichever occurs first. Further information on Late Penalties can be found on the Assessments and Results Procedure.

Review of results and appeals

You are entitled to ask for a review of the marking and grading of your assessment task if there is an irregularity in the marking standards or an error in the process for determining the outcome of an assessment. Details on how to request a review of a mark for an assignment are outlined in the Review and Appeal of Academic Decisions Procedure.