Unit Outline
BMA737
New Product and Service Development
Semester 2, 2024
Gauri Laud
Tasmanian School of Business & Economics (TSBE)
College of Business and Economics
CRICOS Provider Code: 00586B

Unit Coordinator
Gauri Laud
Email: Gauri.Laud@utas.edu.au
 

What is the Unit About?
Unit Description
Firms are paying more attention to the development of new products and services to enhance their market position. Commercialising innovative products and services on a timely basis is a key to not only profit but in some industries, survival. However, despite the significant investment in screening and developing new products and services, statistics reflect continuing high failure rates. This underscores the need for better management of new product and service commercialisation. This unit will develop your knowledge of how new product and new service development creates value for a firm and its stakeholders. It will focus on new product and service commercialisation from a strategic perspective, emphasising the development of knowledge of the strategic foundations for new product and service development. These foundations comprise the sources for product and service innovation, the timing of market entry, competition and product market issues, market adoption, developing new service bundles, and strategies for marketing new products and services.
Intended Learning Outcomes
As per the Assessment and Results Policy 1.3, your results will reflect your achievement against specified learning outcomes.
On completion of this unit, you will be able to:
1
Critically evaluate the theories and concepts of innovation and new product and service development and apply them to practice.
2
Research market opportunity and plan commercialization strategies for a new product and service in context of dynamics of market entry timing and potential trajectory for market development.
3
Plan commercialisation strategies and develop implementation plans for new
product and service development.
4
Develop implementation plans for new product and service launch.
Requisites
REQUISITE TYPE
REQUISITES
Pre-requisite
It is strongly recommended that you complete BMA506 Foundations of Marketing and BMA604 Consumer Decision making before undertaking this unit to ensure you have the necessary level of knowledge to successfully complete assessments.
Anti-requisite (mutual excl)
BMA608
Alterations as a result of student feedback
 
 
 

Teaching arrangements
ATTENDANCE MODE
TEACHING TYPE
LEARNING ACTIVITY
CONTACT HOURS
FREQUENCY
On Campus
Workshop
Introductory 1-hr workshop, Week 1
1
Once only
Lecture (Online)
Pre-recorded 1-hr lecture, once a week
1
Weekly
Workshop
2-hr workshop, fortnightly, commencing in Week 2
2
1 time per fortnight
Independent Learning
5-hr independent learning
5
Weekly
Online
Online Class
Introductory 1-hr workshop, Week 1
1
Once only
Lecture (Online)
Pre-recorded 1-hr lecture, once a week
1
Weekly
Workshop (Online)
1-hr workshop, weekly, commencing in Week 2
1
Weekly
Independent Learning
5-hr independent learning
5
Weekly
Attendance / engagement expectations
If your unit is offered On campus, it is expected that you will attend all on-campus and onsite learning activities. This is to support your own learning and the development of a learning community within the unit. If you are unable to attend regularly, please discuss the situation with your course coordinator and/or our UConnect support team.

If your unit is offered Online or includes online activities, it is expected you will engage in all those activities as indicated in the Unit Outline or MyLO, including any self-directed learning.

If you miss a learning activity for a legitimate reason (e.g., illness, carer responsibilities) teaching staff will attempt to provide alternative activities (e.g., make up readings) where it is possible.
 
 
 
 

How will I be Assessed?
 
For more detailed assessment information please see MyLO.
Assessment schedule
ASSESSMENT TASK #
ASSESSMENT TASK NAME
DATE DUE
WEIGHT
LINKS TO INTENDED LEARNING OUTCOMES
Assessment Task 1:
Essay – New Product Failure
Week 8
25 %
LO1, LO2, LO4
Assessment Task 2:
New Product Pitch and Proposal
Week 13
40 %
LO1, LO2, LO3, LO4
Assessment Task 3:
Workshop activities -Individual and Group
Refer to Assessment Description
35 %
LO1, LO2, LO3
 
Assessment details
Assessment Task 1: Essay – New Product Failure
Task Description:
The essay will assess your ability to apply your knowledge of new product development and service theory to a real market product failure example. This is an individual assessment. The failure rate for new products and services has increased by 30 – 80 per cent for several decades. This suggests the value of learning about this enduring and costly marketing problem more intensively. To accomplish this, you may select a product/service/brand that entered the marketplace (Australia or global) within the past ten years and subsequently failed. “Failure” is defined broadly and includes situations in which the product
(1) has been withdrawn from the market,
(2) achieved only a fraction of its pre-launch sales forecasts, or
(3) remains unprofitable. There are lessons learnt from failed products.
You will use UTAS library portal and Google search to identify such products/services.
Resources to assist you to support your search will be provided on MyLO. You must not select situations that are covered in workshop cases for this unit.
You will evaluate the products/services/brand on the basis of:
• Target market and need for product or service
• Situation analysis – what went right or wrong regarding the industry/market, competition, company capabilities, positioning, and/or the 4 P’s
• Metrics of success
• Marketing implications
Using the evaluation criteria listed above, you must identify the primary target market and the need that it met or was intended to meet, analyse the situation to determine what went right or wrong, discuss metrics that determined its failure and then state your marketing implications and recommendations on what the organisation could have done differently to have made the product/service/brand successful or more successful.
Task Length:
2500 words +10% (excluding references)
Due Date:
Week 8
Weight:
25 %
 
CRITERION #
CRITERION
MEASURES INTENDED
LEARNING OUTCOME(S)
1
Explain theories and concepts underpinning innovation and new product and service development processes;
LO1
2
Analyse opportunities for commercialising a new product or service in terms of its potential customers, entry timing and market development.
LO2
3
Evaluate the different sources of product and service innovation and their nature.
LO2
4
Apply strategic considerations for communicating a new product and service for market entry.
LO4
5
Apply new product and service development theories to critically evaluate real-world new product projects.
LO1
6
190 Apply strategic considerations for communicating a new product and service for market entry.
LO4
 
Assessment Task 2: New Product Pitch and Proposal
Task Description:
The new product development pitch and proposal focuses on providing you with experience in the new product development process. The project focuses on market analysis, concept generation, design, testing and marketing for the new product or service. This project is developed to enhance both your learning and professional market value through direct, hands-on experience with the key managerial activities that are involved in moving a new product, service, or other marketing innovation from its early inception through the development stages that help refine and optimise it.

The assessment has two parts: 1) pitch and 2) proposal

The project is done in groups of 4 students, which will be established in the 1st workshop. Student groups are expected to work collaboratively using technology tools such as Zoom, G-meeting, Skype etc.

Student groups must register their product/service concepts by Week 4 on MyLO. More instructions will be posted on MyLo. This is a project based assessment students are expected to engage in through research, application of theory, demonstration of creativity, problem solving and critical thinking skills; as well as team work and professionalism.

New Product/Service Pitch
Coming up with creative product or service ideas is easy, but selling it to corporate decision makers is hard. In this stage of the assessment, student groups will pitch their new product/service concept to a panel in Week 13. A review panel will assess the project concept on the basis of NPD opportunity identification and market analysis (industry, competitive, consumer and other factors that support its potential), concept generation and evaluation, development and strategy evaluation (feasibility analysis, perceptual map, target markets, risk assessment, etc.) and recommendations (marketing mix objectives, marketing strategies, implementation plans and contingency planning), and their ability to convince the panel members. Students are expected to develop prototypes of their new product/service concepts (in the form of mock-ups, drawings, demo web pages, etc.) An Online ‘Pitchfest’ Event will be organised in WEEK 13. Student groups will pitch their ideas to an expert panel. An assessment rubric will be posted on MyLO. The best pitch will also receive a panel choice award. Information about Pitchfest will be provided on MyLO.

Students will be assessed individually on their contribution to the development of new product/ service concepts. Group marks will be allocated for the management of the project, which will be 10% of the assessment.

Distance students will submit pre-recorded pitch to MyLo and are not expected to participate in Online Pitchfest event.

New Product/Service Proposal
The new product/service proposal will include the nature and rationale of the proposed product or service, alternative product or service concepts, consumers’ reactions to each concept, the subsequent marketing strategy and tactics and a self-evaluation of the strategy’s overall soundness. It is important that new product or service concepts are a major or radical innovation, to be considered as ‘new’ rather than a small modification to existing products/services in the marketplace. A separate guidance document regarding the format of this assessment piece will be provided on MyLO. Students are expected to read the report writing guidance document carefully before starting the project.

Students are required to submit an indvidual report and will be assessed individually on their contribution to the development of new product/ service concept. A detailed assessment rubric will be posted on MyLo.
Task Length:
Pitch: 6 minutes+ 10 minutes for questions and answers from the review Proposal: 2500 words ± 10% (excluding references)
Due Date:
Week 13
 

Weight:
40 %
 
CRITERION #
CRITERION
MEASURES INTENDED
LEARNING OUTCOME(S)
1
Explain theories and concepts underpinning innovation and new product and service development processes.
LO1
2
Analyse opportunities for commercialising a new product or service in terms of its potential customers, entry timing and market development.
LO2
3
Apply strategic considerations for communicating and pricing a new product and service for market entry.
LO3
4
Apply new product and service development theories to critically evaluate real-world new product projects.
LO1
5
Analyse and evaluate the merits and role of networks and strategic alliances in managing the new product and service development process.
LO4
 
Assessment Task 3: Workshop activities -Individual and Group
Task Description:
Workshop activities give you an opportunity to engage in discussions and share your thoughts, help you to articulate and communicate your point of view, and develop not only your own knowledge but also assist your fellow classmates to gain a better understanding of the topic. The assessment focuses on your performance in terms of participating in class activities and discussions. Workshop activities will include three online tests, three case study analyses and class participation.

Online tests (15%): This is an individual assessment worth 15 marks of the total mark for this assessment.
Starting from Week 2 you will complete an online test during the workshop. The online tests will consist of questions related to the lecture materials covered. The tests aim to examine your knowledge and understanding of the theory and concepts covered prior to each online test.
There will be three tests over the course of the semester in Week 2, 3 & 4, with an allotted time of 15 minutes per test. Each test is worth 5 marks out of the total of 15 for the online test assessment task. Distance students will complete online test as per submission deadlines posted on MyLo each week.

Case study analysis (15%): This is a group assessment.
Starting from Week 5, student groups are expected to be prepared to present a case analysis and present via video presentations during the workshop. Allocations for which groups will present will be made at the beginning of the workshop. Students who do not attend the presentation receive zero marks for this assessment. This section forms 15 marks of the total mark for this assessment task.

Each week between and including weeks 5 and 7 there will be case study video presentations via Zoom/Blackboard collaborate. Each group presentation will be maximum of 15 minutes that includes (10 minutes of student presentation followed by audience Q&A. Each presentation will be peer-reviewed each week by other groups. The peer reviewing groups will also ask probing questions at the end of each presentation (see more information below).

Presentations: Groups may work together to prepare the weekly case study analysis. Students are expected to go through case study marking rubric posted on MyLo. More instructions are available on MyLO.

Distance students: Group case study analysis will be recorded and submitted to Mylo dropbox. Distance students are not expected to present participate in zoom/blackboard workshop presentations.

Peer review: The peer review should critique the presentation, identifying areas where theory has been misused or misunderstood. Each group member will also have to ask one question to the presentation group immediately after the presentation, clarifying points made during the presentation or asking for further information. A written review of 100 words covering the questions asked, and of the presentation group’s performance, is due the following day by 5pm. This should be submitted (to the MyLO dropbox) as a group review. However, you will be marked individually, based on your performance in the workshop and the report provided on MyLO related to the questions you asked the presenting group.
Note: Groups will do the review and report several times during the course of workshops throughout the semester.

Class participation (5%): You will actively participate in - class/workshop discussions and, as well as through group discussion forums on MyLo. Your class participation will assessed by your ability to engage in answering theory review questions, mini-case studies through the application of new product and service development theory, creativity, and innovation skill development activities. The unit coordinator moderates the workshop discussion. The overall result for this assessment piece will be announced at the end of semester when all workshops and assessment tasks are completed.
The average of all markings forms the total mark for assessment one, which will be released at the end of the semester.
Task Length:
2500 words +10% (excluding references)
Due Date:
Refer to Assessment Description
Weight:
35 %
 
CRITERION #
CRITERION
MEASURES INTENDED
LEARNING OUTCOME(S)
1
Explain theories and concepts underpinning new product and service development processes.
LO1
2
Apply new product and service development theories to critically evaluate real-world new product projects.
LO1
3
Evaluate the different sources of product and service innovation and their nature.
LO2
4
Analyse and evaluate the merits and role of networks and strategic alliances in managing the new product and service development process.
LO3
 
 
 

How your final result is determined
To pass this unit, you need to demonstrate your attainment of each of the Intended Learning Outcomes, achieve a final unit grade of 50% or greater, and pass any hurdle tasks.
Submission of assignments
Where practicable, assignments should be submitted to an assignment submission folder in MYLO. You must submit assignments by the due date or receive a penalty (unless an extension of time has been approved by the Unit Coordinator). Students submitting any assignment in hard copy, or because of a practicum finalisation, must attach a student cover sheet and signed declaration for the submission to be accepted for marking.
Academic integrity
Academic integrity is about acting responsibly, honestly, ethically, and collegially when using, producing, and communicating information with other students and staff members.

In written work, you must correctly reference the work of others to maintain academic integrity. To find out the referencing style for this unit, see the assessment information in the MyLO site, or contact your teaching staff. For more detail about Academic Integrity, see
Important Guidelines & Support.
Requests for extensions
If you are unable to submit an assessment task by the due date, you should apply for an extension.
 
A request for an extension should first be discussed with your Unit Coordinator or teaching support team where possible. A request for an extension must be submitted by the assessment due date, except where you can provide evidence it was not possible to do so. Typically, an application for an extension will be supported by documentary evidence: however, where it is not possible for you to provide evidence please contact your Unit Coordinator.
 
The Unit Coordinator must notify you of the outcome of an extension request within 3 working days of receiving the request.
Late penalties
Assignments submitted after the deadline will receive a late penalty of 5% of the original available mark for each calendar day (or part day) that the assignment is late. Late submissions will not be accepted more than 10 calendar days after the due date, or after assignments have been returned to other students on a scheduled date, whichever occurs first. Further information on Late Penalties can be found on the Assessments and Results Procedure.
Review of results and appeals
You are entitled to ask for a review of the marking and grading of your assessment task if there is an irregularity in the marking standards or an error in the process for determining the outcome of an assessment. Details on how to request a review of a mark for an assignment are outlined in the Review and Appeal of Academic Decisions Procedure.
 
 

 
 

Required Resources
Required reading materials
You will need the following text: Crawford, C.M. and Di Benedetto, A 2015, New products management, 11th edn, Boston: Irwin/McGraw – Hill Series in Marketing.
 
Recommended reading materials
Kahn, K.B., 2012. The PDMA handbook of new product development, John Wiley & Sons.
Mohr, J, Sengupta, S & Slater, S 2010, Marketing of high technology products and innovations, 3rd edn. Prentice Hall, New Jersey.
Pervaiz, K.A. and Shepherd, D.C., 2010. Innovation management, context, strategies, systems and processes, England: Pearson Education Limited.
Tidd, J & Bessant, J 2013, Managing Innovation: Integrating Technological, Market, Organizational Change, 5th edn, Wiley, New York.
Trott, P 2012, Innovation Management and New Product Development, 5th edn. Pearson Education Limited, Essex.
 
Other required resources
In addition to the texts/software recommended above, you are also expected to be familiar with the key academic journals in the discipline from which useful insights may be derived. In particular, you are encouraged to review regularly the relevant papers that are published in:

• European Journal of Marketing
• Industrial Marketing Management
• Journal of the Academy of Marketing Science
• Journal of Business Research
• Journal of Marketing Research
• Journal of Marketing
• Journal of Operation Management
• Journal of Product Innovation Management
• Journal of Service Research
• Journal of Strategic Marketing
• Marketing Science
• Strategic Management Journal
• R&D Management

Useful websites

http://www.pdma.org/npdp
http://www.innovationexcellence.com/blog/2013/05/27/8-step-process-perfects-new-product-development/
http://www.marketingnewproduct.com/