Unit Outline
BAA546
Principles and Models for Engagement with Consumers in Healthcare
Semester 1, 2024
Sheree Lloyd
Australian Institute of Health Service Management
College of Business and Economics
CRICOS Provider Code: 00586B

Unit Coordinator
Sheree Lloyd
Email: Sheree.Lloyd@utas.edu.au
What is the Unit About?
Unit Description
 

In this unit, we investigate healthcare principles and models for engagement between healthcare users, their carers and family, and professionals. The importance of consumer engagement and its association with effective, sustainable organisational governance systems is studied. This involves examining theories, systems, processes and actions for partnering with consumers and delivering comprehensive care. To operationalise these requirements, this unit investigates the application of the National Safety and Quality Health Service (NSQHS) Partnering with Consumers and Comprehensive Care Standards. Their dependency and integration with other standards in the NSQHS are also reviewed.
Intended Learning Outcomes
As per the Assessment and Results Policy 1.3, your results will reflect your achievement against specified learning outcomes.
On completion of this unit, you will be able to:
1.
Explain and apply differing concepts and models of health for individuals, families and communities
2.
Use a range of communication strategies to engage with consumers in healthcare
3.
Apply engagement models to design and implement innovative communication strategies with consumers in healthcare
Requisites
REQUISITE TYPE
REQUISITES
Concurrent Pre-requisite
BAA543
Alterations as a result of student feedback
Iterative improvements have been made to this unit based on student feedback.
 
 

Teaching arrangements
ATTENDANCE MODE
TEACHING TYPE
LEARNING ACTIVITY
CONTACT HOURS
FREQUENCY
Online
Independent Learning
Learners are required to engage in self-directed learning
10
Weekly
Tutorial (Online)
Active Learning Sessions are facilitated fortnightly. All sessions are recorded, attendance is optional.
2
1 time per fortnight
Attendance / engagement expectations
If your unit is offered On campus, it is expected that you will attend all on-campus and onsite learning activities. This is to support your own learning and the development of a learning community within the unit. If you are unable to attend regularly, please discuss the situation with your course coordinator and/or our UConnect support team.

If your unit is offered Online, it is expected you will engage in all those activities as indicated in the Unit Outline, including any self-directed learning.

If you miss a learning activity for a legitimate reason (e.g., illness, carer responsibilities) teaching staff will attempt to provide alternative activities (e.g., make up readings) where it is possible.
 
 
 
 

How will I be Assessed?
 
For more detailed assessment information please see MyLO.
Assessment schedule
ASSESSMENT TASK #
ASSESSMENT TASK NAME
DATE DUE
WEIGHT
LINKS TO INTENDED LEARNING OUTCOMES
Assessment Task 1:
ePoster
Week 7
20 %
LO1, LO2, LO3
Assessment Task 2:
Case Study
Week 11
40 %
LO1, LO2, LO3
Assessment Task 3:
Critical Reflection
Week 13
40 %
LO1, LO2, LO3
 
Assessment details
    
Assessment Task 1: ePoster
Task Description:
Create a compelling e-poster that outlines effective strategies for your organisation to address the National Safety and Quality in Health Service (NSQHS) Partnering with Consumers and Comprehensive Care Standards. The e-poster should be well-researched and informative, with the goal of educating your target audience on the importance of standard compliance and providing practical guidance on how to improve organisational practices and processes to meet these standards.

Task Length:
400 words
Due Date:
Week 7
Weight:
20 %
 
CRITERION #
CRITERION
MEASURES INTENDED
LEARNING OUTCOME(S)
1
Presents the organisation, service context, and the reason that led to the poster design
LO1
2
Defines major goals with contextual linkage to the NSQHS Partnering with Consumers and Comprehensive Care Standards
LO3
3
Illustrates and describes the topic design, including specific initiatives implemented, stakeholders involved, and time frame
LO2
4
Identifies outcome measures used to evaluate the goals of topic
LO3
5
Presents findings as the result of the investigation
LO2
6
Presents conclusion and implications for practice
LO3
7
Supports with a range of relevant contemporary evidence including peer-reviewed research industry and government literature
LO1
8
Visual presentation connects and engages the target audience with your message
LO2
 
Assessment Task 2: Case Study
Task Description:
Undertake a case study analysis to gain hands-on experience in dealing with the National Safety and Quality in Health Service (NSQHS) Partnering with Consumers or Comprehensive Care Standards. This will help you equip yourself better to implement effective safety and quality improvement initiatives in your healthcare role. In the case study, you will need to analyse a real-world scenario, identify areas for improvement in safety and quality of care, and recommend approaches to enhance governance practices.

Task Length:
1500 words
 

Due Date:
Week 11
Weight:
40 %
 
CRITERION #
CRITERION
MEASURES INTENDED
LEARNING OUTCOME(S)
1
Describes the organisation in the context of National Safety and Quality in Health Service (NSQHS) Partnering with Consumers and Comprehensive Care Standards
LO1
2
Demonstrates an analysis of the National Safety and Quality in Health Service (NSQHS) Partnering with Consumers or Comprehensive Care Standards.
LO1
3
Describes the gaps and offers solutions necessary to facilitate engagement with National Safety and Quality in Health Service (NSQHS) Partnering with Consumers or Comprehensive Care Standards
LO3
4
Describes the potential challenges faced and offer practical solutions to those challenges to facilitate engagement with National Safety and Quality in Health Service (NSQHS) Partnering with Consumers or Comprehensive Care Standards
LO3
5
Summarises the key findings, outcomes, and implications of the analysis conducted throughout the case
LO2
6
Provides recommendations, offers actionable suggestions or solutions to address a specific challenges identified within the case
LO2
7
Supports with a range of relevant contemporary evidence, including peer- reviewed research, industry, and government literature
LO3
 
Assessment Task 3: Critical Reflection
Task Description:
Critical Reflection (Formative due weeks 4,8,12,13) Summative due week 13.

Engage in critical reflection regarding the National Safety and Quality in Health Service (NSQHS) Partnering with Consumers and Comprehensive Care Standards. This process involves examining, identifying, questioning, and analysing all aspects of events and experiences from various viewpoints. To enhance the safety and quality of healthcare, critical reflection must remain pertinent and foster continuing personal, professional, and academic growth. Through critical reflection, you gain a deeper comprehension of the topic, challenge preexisting notions, and generate new insight.

Task Length:
1500 words in total (the task involves multiple short answer critical reflections)
Due Date:
Week 13
Weight:
40 %
 
CRITERION #
CRITERION
MEASURES INTENDED
LEARNING OUTCOME(S)
1
Descriptive level of critical reflection. Provides a brief critical description on existing knowledge (The What?)
LO1
2
Theory and knowledge building. Provides analytical interpretations and connections to academic concepts (The So What?)
LO2
3
Action orientated reflection. Provides an outcome, evidence of development (The Now What?)
LO3
4
Supports with a range of relevant contemporary evidence including peer-reviewed research industry and government literature
LO2
 
 
 

How your final result is determined
To pass this unit, you need to demonstrate your attainment of each of the Intended Learning Outcomes, achieve a final unit grade of 50% or greater, and pass any hurdle tasks.
 
Submission of assignments
Where practicable, assignments should be submitted to an assignment submission folder in MYLO. You must submit assignments by the due date or receive a penalty (unless an extension of time has been approved by the Unit Coordinator). Students submitting any assignment in hard copy, or because of a practicum finalisation, must attach a student cover sheet and signed declaration for the submission to be accepted for marking.
 
Requests for extensions
If you are unable to submit an assessment task by the due date, you should apply for an extension.
 
A request for an extension should first be discussed with your Unit Coordinator or teaching support team where possible. A request for an extension must be submitted by the assessment due date, except where you can provide evidence it was not possible to do so. Typically, an application for an extension will be supported by documentary evidence: however, where it is not possible for you to provide evidence please contact your Unit Coordinator.
 
The Unit Coordinator must notify you of the outcome of an extension request within 3 working days of receiving the request.
Late penalties
Assignments submitted after the deadline will receive a late penalty of 5% of the original available mark for each calendar day (or part day) that the assignment is late. Late submissions will not be accepted more than 10 calendar days after the due date, or after assignments have been returned to other students on a scheduled date, whichever occurs first. Further information on Late Penalties can be found on the Assessments and Results Procedure.
 
Review of results and appeals
You are entitled to ask for a review of the marking and grading of your assessment task if there is an irregularity in the marking standards or an error in the process for determining the outcome of an assessment. Details on how to request a review of a mark for an assignment are outlined in the Review and Appeal of Academic Decisions Procedure.