Unit Outline

Business processes must be designed to ensure that they are effective and meet customer requirements. A well-designed process will improve efficiency and deliver greater productivity. This unit will introduce students to analytical tools that can be used to model, analyse, understand and design business processes. Students will also gain hands-on experience in using simulation software as a tool for analysing and innovating business processes. The aim of this unit is to introduce you to modern methodologies of Business Process Management (BPM). A main objective is to increase your awareness of the close link between business requirements and IT capabilities, and the related fundamental role of business processes and their potential to innovate. This unit also seeks to develop logical thinking, an appreciation for conceptual models, and the capability to understand and deal with complex systems.

Intended Learning Outcomes

As per the Assessment and Results Policy 1.3, your results will reflect your achievement against specified learning outcomes.

On completion of this unit, you will be able to:


1	Explain the role of business process management innovation in improving decision capability in an organisation.
2	Innovate business processes by identifying potential ICT solutions
3	Evaluate potential ICT solutions using advanced BPM principles and processes
4	Recommend and pitch innovative ICT solutions to achieve organisational change.

Requisites


REQUISITE TYPE	REQUISITES
Pre-requisite	KIT503

Alterations as a result of student feedback

Nil

Teaching arrangements


ATTENDANCE MODE	TEACHING TYPE	LEARNING ACTIVITY	CONTACT HOURS	FREQUENCY
On Campus	Lecture (Online)	A real-time (i.e. synchronous) interactive activity involving the whole class whose primary purpose is the presentation and structuring of information/ideas/skills to facilitate student learning. All students are expected to attend.	1	Once only
	Tutorial	A structured real-time (i.e. synchronous) activity in a small-group setting where the primary purpose is the clarification, exploration or reinforcement of subject content presented or accessed at another time or place (e.g. lecture, preparatory work). It is reliant on student-teacher and student-student interaction and dialogue for achievement of its learning outcomes. The students enrolled in the tutorial are expected to attend.	1	Weekly
	Independent Learning	Involving reading, listening to audio, watching video, and/or completing exercises and/or quizzes, self-study is individual work undertaken when the student chooses (i.e. asynchronous), most likely through engagement with MyLO. The content is examinable, and may need to be completed prior to attending classes and/or attempting assessment tasks.	3	Weekly

Attendance/Engagement Expectations

It is expected that you will attend all on-campus and onsite learning activities. This is to support your own learning and the development of a learning community within the unit.

If you miss a learning activity for a legitimate reason (e.g., illness, family commitments) teaching staff will attempt to provide alternative activities (e.g., make up readings) where it is possible.

If you are unable to attend regularly, please discuss the situation with your course coordinator and/or our UConnect support team.

How will I be Assessed?

Assessment schedule


ASSESSMENT TASK #	ASSESSMENT TASK NAME	DATE DUE	WEIGHT	LINKS TO INTENDED LEARNING OUTCOMES
ASSESSMENT TASK 1:	Module quizzes	Refer to Assessment Description	30 %	LO1, LO3
ASSESSMENT TASK 2:	Business Processes & Principles	Refer to Assessment Description	20 %	LO1, LO2, LO3
ASSESSMENT TASK 3:	BPI Project	Refer to Assessment Description	50 %	LO1, LO2, LO3, LO4

Assessment details

Assessment Task 1: Module quizzes

TASK DESCRIPTION:

Each student will review each module and complete the weekly quizzes for weeks 2-7. The weekly quizzes will be conducted online during the tutorial.

TASK LENGTH:

30 minutes per quiz

DUE DATE:

Refer to Assessment Description

WEIGHT:

30 %

CRITERION #

CRITERION

MEASURES INTENDED LEARNING OUTCOME


1	Correctly answer questions relating to BPM methods and techniques	LO1, LO3

Assessment Task 2: Business Processes & Principles

TASK DESCRIPTION:

Each workshop (weeks 2-6) the students will work in groups to explore different principles and processes applied to a case study. The students will work in different groups each week. Each week the students will complete a template, and work will be required pre and post tutorial. Each template will be worth 4%.

TASK LENGTH:

5 templates

DUE DATE:

Refer to Assessment Description

WEIGHT:

20 %

CRITERION #

CRITERION

MEASURES INTENDED LEARNING OUTCOME


1	Analyse a business process involved in a given case study	LO1
2	Identify potential ICT solutions to improve a business process for a given case study	LO2
3	Evaluate a potential ICT solution using a specified technique to improve a business process in a given case study	LO3

Assessment Task 3: BPI Project

TASK DESCRIPTION:

This project is your opportunity to apply the BPM skills you have developed to innovate a real business process.

Students will form teams to map, model and fully document the impact a business process has on an organisation. Teams will then analyse the process to identify the data inputs and outputs as well as the roadblocks, inefficiencies, challenges, and potential improvements. Using selected BPM principles, processes and techniques teams will identify potential ICT solutions to improve the process and evaluate the identified solutions to justify the selected solutions. Using this information teams will justify how a process improvement will benefit the organisation. There are three phases to the project:
• Project charter (10%) – due week 10
• Project pitch (10%) – due week 12
• Project report (30%) – due week 14

Teams will pitch their interim findings in week 12 and be provided with feedback which the team can use to improve the report which is due in week 14.

Throughout the project everyone will regularly complete self/peer assessment.

TASK LENGTH:

8 page project charter, 10 minute pitch, 20 page recommendation report

DUE DATE:

Refer to Assessment Description

WEIGHT:

50 %

CRITERION #

CRITERION

MEASURES INTENDED LEARNING OUTCOME


1	(Charter) Describe the organisation, the process, and the impact the business process has on the organisation	LO1
2	(Charter) Identify the stakeholders and their roles and responsibilities related to the process and their challenges with the process	LO1
3	(Charter) Identify project milestones	LO2
4	(Charter) Describe the roles and responsibilities of the BPM team	LO2
5	(Pitch) Analyse and explain a business process for a given project	LO1, LO4
6	(Pitch) Explain the process using maps and models and identifying the inputs and outputs	LO1, LO2, LO4
7	(Pitch) Identify and evaluate potential solutions to the business process for the given project	LO2, LO3
8	(Pitch) Recommend and pitch the selected ICT solution to improve the business process	LO4
9	(Report) Use appropriate maps, models, and tools in the analysis of a business process	LO1, LO2, LO3
10	(Report) Describe the types of data (inputs, outputs) required for the process to be efficient and complete	LO1, LO2
11	(Report) Conduct an analysis of the key challenges the process has for the organisation	LO1, LO2
12	(Report) Identify potential solutions to the business process for the given project	LO2
13	(Report) Evaluate the identified potential solutions using selected BPM principles, processes, and techniques	LO3
14	(Report) Recommend solutions that will improve the business process and justify how the process improvement will add value to the organisation	LO4

How your final result is determined

To pass this unit, you need to demonstrate your attainment of each of the Intended Learning Outcomes, achieve a final unit grade of 50% or greater, and pass any hurdle tasks.

Submission of assignments

Where practicable, assignments should be submitted to an assignment submission folder in MYLO. You must submit assignments by the due date or receive a penalty (unless an extension of time has been approved by the Unit Coordinator). Students submitting any assignment in hard copy, or because of a practicum finalisation, must attach a student cover sheet and signed declaration for the submission to be accepted for marking.

Requests for extensions

If you are unable to submit an assessment task by the due date, you should apply for an extension.

A request for an extension should first be discussed with your Unit Coordinator or teaching support team where possible. A request for an extension must be submitted by the assessment due date, except where you can provide evidence it was not possible to do so. Typically, an application for an extension will be supported by documentary evidence: however, where it is not possible for you to provide evidence please contact your Unit Coordinator.

The Unit Coordinator must notify you of the outcome of an extension request within 3 working days of receiving the request.

Late Penalties

Assignments submitted after the deadline will receive a late penalty of 5% of the original available mark for each calendar day (or part day) that the assignment is late. Late submissions will not be accepted more than 10 calendar days after the due date, or after assignments have been returned to other students on a scheduled date, whichever occurs first. Further information on Late Penalties can be found on the Assessments and Results Procedure.

Review of results and appeals

You are entitled to ask for a review of the marking and grading of your assessment task if there is an irregularity in the marking standards or an error in the process for determining the outcome of an assessment. Details on how to request a review of a mark for an assignment are outlined in the Review and Appeal of Academic Decisions Procedure.